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Paying Your Utility Bill

Posted by on Nov 19, 2019 in General, Utilities | No Comments

IMPORTANT: Your NEW PIN is located on your new bill. If you have not received your bill yet, you will need to call in to obtain your NEW PIN for the New Online Payment Service before you can make your online payment for the first time!!

Paying your bill in person:

Our office is located at 307 Balfour Drive. Please bring your entire bill with you. At the Customer Service counter, we accept: cash, check, money order, Visa, MC, Discover, and American Express. The name on the credit card must match the customer’s picture identification or match the name and mailing address on the account.

Paying your bill via Drop Box:

The Drop Box is located at 307 Balfour Drive. Payments placed in the drop box after 3:00PM will be posted the next business day. Please include your account number or payment stub. Do not enclose cash.

Paying your bill online:

For your convenience you may pay with a credit or debit card from a computer at home or at the City Hall kiosk free of charge online at: https://wipp.edmundsassoc.com/Wipp/?wippid=ARDL. We accept Visa, MC, Discover, and American Express. You will need to enter your customer account number and PIN (located on your billing statement). Please note the system allows one pending payment per account. Transaction fees will not be charged at this website. Please follow the link here for detailed instructions regarding online payments:
Online Payment Instructions
There are other websites unaffiliated with the City of Archdale that will process your payment. The payments you make with these other entities take several days to reach the City of Archdale. This delay could result in late fees and/or interruption of services. These websites may also charge a fee.

YOUR PAYMENT IS COMPLETE ONCE YOU HAVE RECEIVED A CONFIRMATION NUMBER.

Paying your bill over the phone:

The City of Archdale utilizes a third-party company for credit card payments made over an automated phone system. This third party will charge you a 2.95% transaction fee. If you would like to make your payment via phone please call: 844-611-4173. If you have questions or concerns about your bill, you may reach Customer Service at 336-434-7341. We do not take payments by phone at this number.

Paying your bill by mail:

Please enclose the bottom portion of your bill with your check or money order and mail them to:
PO Box 14068
Archdale, NC 27263

Paying your bill via Bank Draft:

Please fill out the form on the back of the bottom portion of your billing statement or come into City Hall to sign up for bank draft. We have two draft dates to choose from: the 3rd, or the 18th. Your utility statement will reflect when your draft goes into effect.

*** The City of Archdale uses FIS (Fidelity National Information Services, Inc.) to process all credit card payments. The City of Archdale does not store any credit card information.

We are unable to accept credit/debit cards for water/sewer deposits-these payments must be made by cash, check, or money order.