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Utilities

Show All Answers

1. What type of identification is accepted?

All applicants need to bring government issued identification, preferably a driver’s license, valid passport, or military ID.

2. What forms of payment are accepted?

Payments can be made by credit or debit cards, checks (one-party only), money orders or bank drafts.  Payments should not be made in the form of cash, since in-person payments are currently unavailable. 

3. Where do I pay my utility bill?

Information is provided on the back of the water bills. Customers may make payments online, by U.S. mail, by bank draft, or by automated phone system.  We also have a drive-through drop box located at City Hall (307 Balfour Drive) for your convenience.  Payments dropped off week days after 3 pm, on holidays, or on weekends will be credited on the next business day.

4. Do I need to provide my social security number?

The application for residential services asks for your social security number.  If you choose not to give your social security number, you will be required to pay a maximum deposit of $300.00.  Businesses will need to provide a tax identification number.  

5. What forms of payment are accepted?

Payments can be made using cash, credit or debit cards, checks (one-party only), money orders or bank drafts. Please do not mail cash.

6. How often will I receive a bill?

Bills are sent out monthly, usually around the first of each month. Meters are read for each customer once per month.

7. How are rates set?

Water, sewer, landfill, and recycling rates are set by the City Council and based on general recommendations of staff.

8. How do I obtain service for a new account?

Service may be obtained in person at City Hall. You will be required to complete an Application for Service and show legal responsibility for the service address. Legal responsibility can be shown with; an offer to purchase or a closing disclosure or a lease (whichever applies). 

Please bring your photo ID with you to City Hall. If you are married and you will both be living at the service address, your spouse will need to come into City Hall with you and bring their photo ID as well. A deposit may be required before service can be provided. Deposits are payable with cash, check, debit/credit cards, or money order.

Requests received prior to 3:30 pm can generally be connected the same day. There will be a $25 service fee that will be applied to your bill.

9. What if I move?

It is the customer’s responsibility to provide 24 hour advance written notice to our customer service department. The information must be in writing, email, or stopping by City Hall during regular business hours. Regular business hours are 8 am to 5 pm, Monday through Friday. 

Requests received prior to 3:30 pm can generally be disconnected the same day. Account holder must provide a forwarding address and is responsible for all metered usage up to the date the City disconnects and takes the final meter reading. Service is billed in arrears therefore, you may receive 1 or 2 more bills, deposits will be applied to the final bill.

10. When is my bill due?

Bills are due by 5 pm on the 20th of each month or a $10 late fee will be applied. If your bill is not paid by 5 pm on the 4th of the following month, service will be disconnected and an additional $50 non-payment fee will be applied. No second notices will be sent.

11. What if my water is turned off?

If your service is disconnected for nonpayment, the account balance plus the late fees must be paid in full before service can be restored. Please be advised that if the water is turned back on without the permission and knowledge of the City, you will be charged a tampering fee (See Utility Schedule of Fees) in addition to the past due bill amount and late fees. If payment is received before 4 pm, service will be restored the same day.

12. Will I be billed differently for my sprinkler meter account?

No, rates and bill dates for all meters throughout the City are the same.

13. What if I do not agree with the usage or have a high bill?

You may notify customer service by phone or by sending an email to our customer service division. If you choose to send an email, please make sure to include your account number with your question or concern. We will send a technician out to verify that the reading is correct and to check for possible leaks. You will be contacted either by telephone or email and advised of what we found. 

If your meter was over-read, you will only be billed for landfill, recycling, and stormwater until the reading on your meter reaches the reading we incorrectly obtained. If you locate a leak and have it repaired, you may complete a Leak Adjustment Request to possibly receive a reduction on your next bill. This request may be either mailed to our customer service department or placed in our dropbox.

14. When is my garbage day?

Please remember to place your blue trash cart at the curb the night before your scheduled collection date. Information regarding your garbage collection date is located at City Hall or you can view the map (PDF).

15. When is my recycling day?

Recyclables are picked up bi-weekly.  Interstate 85 is the dividing line which determines when recycling will be collected at your service address. Please remember to place your green recycling cart at the curb on the night before your scheduled pick-up date. View the recycling pick up calendar (PDF).

16. What can I recycle?

The recycling facility takes a wide range of materials for recycling. These items are listed on the top of your green recycling cart. Please note that plastic bags of any sort should not be placed in the recycling carts.

17. I don’t have very much garbage; do I have to use the carts?

Yes. The garbage carts are picked up by a truck with a mechanical arm. Only garbage properly placed inside your blue garbage cart will be collected.

18. Why is the recycle cart green?

Blue is the ’signature’ color of Republic Services and the blue garbage carts are used throughout their customer base. The green recycling carts were made specifically for the City of Archdale. 

Think Green! Use your green cart to Recycle Only!

19. What do I do with the carts if I move?

The garbage and recycling carts are property of Republic Services. Both carts should remain at the address where they were delivered. If the carts are removed, you could be charged a $75 replacement fee for each cart.

20. What do I do if my cart gets damaged?

Call our utility department and report the damage and the cart will either be repaired or replaced.

21. Will I receive a notice before my water is discontinued for non payment?

Please keep your email and phone number up-to-date with Customer Service. The City makes a courtesy notification to customers with unpaid accounts approximately one week prior to service discontinuation.

22. Do I need to pay a deposit to establish residential service?

A credit check will be processed with each application for residential service.  Deposit amounts are zero, $200 or $300, depending on results of the credit check.  The $300 deposit will  be collected from anyone who chooses not to provide a social security number.  Payment for deposits may be made by check, money order, debit card, or credit card before service is activated. 

A customer may request the deposit amount be credited to the utility account after demonstrating a good payment history for two years.  A good payment history is defined as 24 consecutive months with no more than one late fee and no service disconnections for nonpayment.  The final bill will be deducted from the deposit and any remaining deposit amount will be paid to the account holder at the forwarding address provided on the stop service notice.  

23. Do I need to pay a deposit to establish service for a commercial account?

There is a mandatory deposit for commercial accounts based on water meter size as follows:

• 3/4 inch: $0 to $300
• 1-inch & 1 1/2-inch: $600
• 2-inch: $1,000
• 3-inch: $1,500
• 4-inch: $2,000
• larger: to be determined

Payment of the deposit may be made by check, money order, debit card, or credit card before service is activated.

24. What services are included on my City utility statement?

The City includes water, sewer, trash pick-up, recycling pick-up and stormwater services on the monthly utility statement.