Do I need to pay a deposit to establish residential service?

A credit check will be processed with each application for residential service.  Deposit amounts are zero, $200 or $300, depending on results of the credit check.  The $300 deposit will  be collected from anyone who chooses not to provide a social security number.  Payment for deposits may be made by check, money order, debit card, or credit card before service is activated. 

A customer may request the deposit amount be credited to the utility account after demonstrating a good payment history for two years.  A good payment history is defined as 24 consecutive months with no more than one late fee and no service disconnections for nonpayment.  The final bill will be deducted from the deposit and any remaining deposit amount will be paid to the account holder at the forwarding address provided on the stop service notice.  

Show All Answers

1. What type of identification is accepted?
2. What forms of payment are accepted?
3. Where do I pay my utility bill?
4. Do I need to provide my social security number?
5. What forms of payment are accepted?
6. How often will I receive a bill?
7. How are rates set?
8. How do I obtain service for a new account?
9. What if I move?
10. When is my bill due?
11. What if my water is turned off?
12. Will I be billed differently for my sprinkler meter account?
13. What if I do not agree with the usage or have a high bill?
14. When is my garbage day?
15. When is my recycling day?
16. What can I recycle?
17. I don’t have very much garbage; do I have to use the carts?
18. Why is the recycle cart green?
19. What do I do with the carts if I move?
20. What do I do if my cart gets damaged?
21. Will I receive a notice before my water is discontinued for non payment?
22. Do I need to pay a deposit to establish residential service?
23. Do I need to pay a deposit to establish service for a commercial account?
24. What services are included on my City utility statement?